Atelier Vania shop information – guarantees .

Vlab srl Unipersonale, owner of the Atelier Vania brand, declares that the goods reflect the qualities promised and declared in the product sheet. The products follow the warranty applied to distance contracts concluded offline, therefore the asset has a two-year warranty. On Ateliervania.com exclusive Ateliervania.com brand products are offered for sale. The essential characteristics of the products are presented on Ateliervania.com within each product page.

The images and colors of the products offered for sale on Ateliervania.com may however not correspond to the real ones due to the browser Internet and monitor used and no objection can be raised by the consumer in this regard.

Atelier Vania shop information – shipping

At the moment Atelier Vania products are shipped using primary national and international couriers.

There are no charges shipping in Italy and Europe, including the United Kingdom.

Delivery takes place between 2 and 10 working days, from the moment the package leaves the warehouse (excluding weekends and holidays). When the package is shipped from the warehouses, the customer receives an e-mail to communicate the update of the order status as “completed” and the shipping confirmation containing a link to click on to follow the delivery (which normally is check between 9:00 and 18:00, from Monday to Friday).

Times may vary according to geographic area.

We recommend that the customer periodically check the link to be updated in real time on any possible variation.

Atelier Vania shop information – payments

VAT and invoicing

Our prices include VAT. However, it is not possible to enter your VAT number, as the purchase on Ateliervania.com is reserved for end consumers.

Prices and currency.

The official currency of the Ateliervania.com website is the euro. For countries that do not join the euro, the exchange rate depends on the rates applied by the credit card and the rates applied by the form of payment used. Payments and all monetary transactions take place in Euros. Product prices may be subject to updates. The user must always check the accuracy of the final sale price before sending the relevant order form.

VAT – Duties

For countries belonging to the European Community, the price of the product includes VAT. For non-EU countries, not being subject to VAT, the price of the product does not include local taxes, import taxes and customs clearance which will vary according to the regulations of the country where the item is shipped and paid by the customer at the time of delivery. receipt of the goods.

Payment methods: credit card or Paypal (via Paypal platform)

After confirming the details of your order, you will be redirected to the Paypal site where you can pay by credit card without having a Paypal account or alternatively log into your PayPal account to complete the payment.

Information shop Atelier Vania – funded initiative

The Vlab srl Unipersonale project was considered worthy of consideration, for this reason it received funding from the Puglia Region and the European Community.

Atelier Vania shop information – shoe size

Find out in three steps which size your foot corresponds to:

1. Place your foot on a piece of paper and trace the outline with a pencil
2. Measure with a tape measure from heel to toe.
3. Check your measurement on the table above.

Atelier Vania shop information – introduction.

Vlab S.r.l. Unipersonale owns the website www.ateliervania.com

Vlab S.r.l. Unipersonale is registered in the Business Register of Bari with tax code and VAT number 08089230729 with registered and administrative headquarters in Via Nigrò, 86, 76125 Trani (BT) ITALY.

The following General Conditions of Sale refer exclusively to the presentation, offer, forwarding and acceptance of purchase orders for products on ateliervania.com

In order to purchase through our site, the following conditions must be met: Be over 18 years old. Have a personal and valid e-mail address. Possess the requisites to legally access and stipulate binding distance contracts. Own a credit card for certification and payment: American Express, Visa, Master Card, Paypal, and others.

The purchase can only be concluded for items published on Ateliervania.com and until stocks are exhausted. Our Ateliervania.com web sales channel is aimed exclusively at all users who are “final consumers”, that is any natural person who acts on Ateliervania.com for purposes not related to his own commercial, business or professional activity, possibly carried out.

Vlab s.r.l. Unipersonale reserves the right not to process orders that do not comply with our commercial policy.

Atelier Vania shop information – deliveries

Shipments are made only to the postal address indicated by the customer in the order form, for this reason the customer is required to check all the data shown in the copy of the order that he will receive by e-mail.

At the time of shipment, the customer will directly receive an e-mail information from our customer service and from the courier. The only valid data for the purpose of shipping will be those indicated in the copy of the order. Vlab S.r.l. cannot be held responsible for missed or delayed delivery due to incorrect, incomplete addresses or without the useful information to identify the place of delivery.

Orders are processed within two working days of payment confirmation, from Monday to Friday, with the following hours: 8.30-12.30 / 15.00-18.30. Orders placed over the weekend or on a public holiday will be processed starting on the first following business day.

Upon delivery of the products, the customer is required to carefully inspect the package before signing as proof of delivery of the shipment. If, for any reason, the package arrives tampered with or if the adhesive tape is not intact, the customer is asked to sign the receipt with reservation or to refuse delivery.

In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, the customer is required to report the incident immediately to the local courier office and to contact us by sending an email to the address info@ateliervania.com .

Atelier Vania shop information – returns and refunds

The right of withdrawal can be exercised without any penalty, not having to specify the reason, within 14 days of receipt of the goods, by sending an email to info@ateliervania.com.

We take care of the withdrawal of the return. The instructions for the procedure for returning the goods and the conditions for the relative reimbursement will be provided by the seller’s reply e-mail.

It should be noted that the shipping costs for returning the goods are borne by the seller.

The customer must follow the instructions that we will send by e-mail at the time of the return request. The shipment made with the indicated courier will be free; if the goods are returned with a different courier, all costs will be charged to the customer.

To exercise the right of withdrawal, it is essential that the goods are intact and that the objects have their original packaging, complete with all labels.

The reimbursement of the price of the purchased products will be made to the same account from which the customer made the payment within 30 days of the arrival of the goods in our warehouses, net of the shipping costs incurred at the time of the order. The goods will be checked upon arrival in our warehouses.

The refund will be issued in the same currency as the original purchase. Any differences in the amount due to fluctuations in the exchange rate cannot be refunded.

For orders paid with a current account, the refunded amount will be available to customers in about 10 days. Times may vary slightly depending on the banking system of the credit card used.

For orders paid by PayPal, the amount will be returned to the original account.

Conclusion of the contract

Before the conclusion of the purchase of one or more Ateliervania.com products, it is essential that the user registers by following the guided purchase procedure and the consequent acceptance of all the sales clauses in addition to the provisions of point 1 of these general political conditions of sale.

Before proceeding with the final purchase of the products, the user is required to accept these general conditions of sale and use of the site and to verify the insertion of the data communicated. It should be noted that the user who does not agree with some or even one of the terms and conditions established in the General Conditions of Sale is invited not to send the order form for the purchase of products on Ateliervania.com.

At the end of this data entry phase, the user must pay for the order to allow the conclusion of the contract. After payment, the purchase order is taken over by Ateliervania.com which will send an e-mail confirming the order received.

Once payment, personal and shipping details have been verified and the availability of the ordered product has been verified, Ateliervania.com will take into consideration the concluded contract and will confirm the execution of the order by e-mail with all relevant information. We remind you that Ateliervania.com can cancel purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products.

In these cases, the user is informed by e-mail that the contract has not been concluded and that Ateliervania.com has not proceeded with the order.

In particular, in the case of products no longer available or on sale at the time of the last access to the site (or sending the order form) but subsequently no longer available, Ateliervania.com will promptly communicate and in any case within thirty (30) days to starting from the day following the day on which the order was sent, the unavailability of the products ordered.

In the case of a contract that has not been concluded but which has generated a payment of the price, Vlab S.r.l. Unipersonale will immediately refund the amount already advanced by the user.